Overview

The Amazon Services Provider program connects Amazon sellers with vetted professionals who can help with tasks like product photography, listing optimization, account management, and other specialized services. Through this marketplace, sellers can find and hire service providers directly within Seller Central, streamlining the process of outsourcing key business functions that require expertise beyond a seller's core competencies.

Key Points / What Sellers Need to Know

• Vetted Provider Network — Amazon maintains a curated network of service providers who have been screened and approved to offer their services through the platform, giving sellers a degree of confidence in the quality and legitimacy of providers they hire.
• Integrated Ordering System — Sellers can browse, compare, and purchase services directly through Seller Central, with the entire transaction managed within Amazon's ecosystem from job request through completion and payment.
• Performance Standards — Service providers must meet Amazon's ongoing performance requirements, including customer satisfaction metrics and service quality benchmarks, which helps protect sellers from subpar work.
• Dispute Resolution — Amazon provides a framework for handling issues that arise between sellers and service providers, including processes for addressing incomplete or unsatisfactory work.
• Category Coverage — The program spans a wide range of service categories relevant to Amazon sellers, from creative services like photography and copywriting to technical services like account setup and advertising management.

How the Program Works

The Amazon Services Provider program operates as a managed marketplace within the Seller Central ecosystem. Sellers begin by browsing available service categories and selecting a provider whose offerings match their needs. Each provider listing includes details about the services offered, pricing structures, estimated turnaround times, and performance ratings from previous customers. Once a seller selects a service, they submit a job request with specific requirements and details about the work needed. The provider then reviews the request, confirms the scope, and begins the work according to the agreed timeline.