Overview

Amazon's Services Provider Program Policies govern the obligations and standards for any third-party company that fulfills services on behalf of Amazon customers. These policies apply to services attached to product sales — such as assembly, installation, and delivery — and serve as a supplement to the broader Amazon Services Business Solutions Agreement. Understanding these policies is essential for any business operating as a service provider within Amazon's ecosystem.

Key Points / What Sellers Need to Know

• Broad applicability — The policies apply to all parties fulfilling services for Amazon customers, including services provided in connection with product sales such as furniture assembly, appliance installation, and home delivery.
• Personnel accountability — Amazon holds your company responsible for the conduct of all personnel who perform services on your behalf, and Amazon reserves the right to prohibit specific individuals from providing services if they fail to comply with program requirements.
• Supplemental terms — These program policies supplement your existing Amazon agreements, meaning they add requirements on top of the standard seller or service provider terms you have already accepted.
• Enforcement consequences — Failure to meet the requirements can result in immediate remediation demands, loss of service orders, reductions in coverage areas or routes, and potentially full termination of your agreement with Amazon.
• Deliverables defined broadly — Amazon defines "deliverables" to include any packages, parcels, bags, totes, products, goods, or other items intended for delivery, setup, assembly, or installation by your personnel at a customer's property.

Program Scope and Applicability

The Amazon Services Provider Program Policies are designed to cover every aspect of the service fulfillment relationship between Amazon and its third-party service partners. Whether your company handles last-mile delivery, in-home assembly, or professional installation, these rules set the baseline expectations for how your team interacts with Amazon customers and handles their orders. The policies reference your company, its owners, and all associated personnel collectively, making it clear that compliance is not optional for any individual involved in service delivery. Amazon uses broad definitions intentionally so that no aspect of the service chain falls outside the scope of these requirements.