Overview

Amazon has upgraded the Seller mobile app to let sellers file and manage SAFE‑T (Seller Assurance for E‑commerce Transactions) claims without logging into a desktop. The new functionality covers Seller‑Fulfilled Prime, Commingled Seller Buy Anywhere, and Amazon Prepaid Return Label (APRL) orders, giving sellers a faster, on‑the‑go way to request reimbursements. This change matters because it reduces the time and effort needed to resolve problematic returns, refunds, and mismatches that can erode profit margins.

Key Points

• File SAFE‑T claims from any device — Sellers can open a reimbursement request directly in the iOS or Android app, eliminating the need for a computer or web browser. Example: a seller in a coffee shop can submit a claim while waiting for a delivery.
• Monitor claim progress in real time — The app’s home screen now shows a consolidated list of open, pending, and resolved claims, so sellers can see status updates instantly. Example: a claim moved from “Under Review” to “Approved” appears with a single tap.
• Access full claim history — Tapping an individual claim reveals the entire correspondence thread, attached photos, and policy references, giving sellers complete context without switching platforms. Example: a seller can view the original buyer’s return photos alongside Amazon’s request for additional evidence.
• Reply to Amazon messages on the spot — If Amazon asks for more documentation, sellers can upload images or type a response directly in the app, speeding up the resolution cycle. Example: a seller receives a “Missing invoice” request and uploads the scanned invoice within minutes.
• One‑tap entry from the home page — A dedicated SAFE‑T button sits on the app’s main dashboard, removing the need to navigate through multiple menus. Example: a seller opens the app, sees the “SAFE‑T Claims” icon, and launches a new claim in three taps.

How SAFE‑T Claims Work

1. Initiate a claim — From the home screen, tap the SAFE‑T button, select the order type (SFP, CSBA, or APRL), and choose the reason (e.g., “Returned item mismatch”).