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Amazon Seller App Now Supports SAFE-T Claim Filing and Management
Amazon has added SAFE-T claim filing and management to the Seller mobile app, allowing sellers to submit reimbursement disputes, track claim status, and respond to messages on the go for SFP, CSBA, and APRL order types.
Source: sellercentral.amazon.comView original
Overview
Amazon added SAFE-T claim filing and management to Seller mobile app. Sellers can now submit and track Seller Assurance for E-commerce Transactions claims from mobile devices for Seller Fulfilled Prime orders, Commingled Seller Buy Anywhere orders, and returns through Amazon's Prepaid Return Label program.
Key Points
- File New SAFE-T Claims Mobile — Submit reimbursement requests directly from Seller app without needing desktop access.
- Track Existing Claims — Monitor status of previously submitted claims from app home page.
- Review Claim Details and Correspondence — Open individual claims to see full message history and case details.
- Respond to Messages — Reply to Amazon's documentation requests directly within app for faster claim resolution.
- Home Page Access — SAFE-T claims link on app home page provides quick access without menu navigation.
Filing Requirements
- Review Applicable Policies — Each order type (SFP, CSBA, APRL) has separate reimbursement policy with specific eligibility and documentation requirements.
- Gather Supporting Evidence — Collect photos of returned items, shipping records, and order details before initiating claim.
- Understand Eligible Scenarios — Claims appropriate when returned item materially different from what was sent or refund incorrectly issued.
- File Promptly — Submit claims quickly while supporting details and evidence readily available for better outcomes.
Seller Impact
- Update Seller app now — Install latest Amazon Seller app version on Android and iOS to access SAFE-T claims feature.
- Familiarize with mobile interface — Explore SAFE-T claims workflow in app before you need to use it for actual dispute.
- Check refund reports weekly — Monitor refunds regularly and file SAFE-T claims immediately when questionable refunds appear.
Analysis & Recommendations
Why This Matters
Sellers can now file and manage refund disputes directly from their phones, reducing delays in recovering funds from incorrect or disputed refunds. Faster claim filing typically leads to better reimbursement outcomes.
Key Takeaways
- SAFE-T claims for SFP, CSBA, and APRL orders can now be filed and managed on the Amazon Seller mobile app
- Sellers can track claim status, review correspondence, and respond to Amazon messages from their mobile devices
- Each order type (SFP, CSBA, APRL) has its own reimbursement policy that must be reviewed before filing
- The desktop Seller Central SAFE-T claims page remains available alongside the new mobile option
Recommended Actions
- →Update your Amazon Seller app to the latest version on Android or iOS to access the new SAFE-T claims feature
- →Review Amazon's SAFE-T reimbursement policies for SFP, CSBA, and APRL order types so you know eligibility requirements before you need to file
- →Establish a routine to check refund reports regularly and file SAFE-T claims promptly when you identify disputed charges
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