Overview

Amazon has upgraded the iOS version of its Seller App to include end‑to‑end returns handling, letting sellers approve refunds, adjust return settings, and monitor return status without opening a desktop browser. The update also adds a camera‑based visual search that matches a scanned product to its open return case, removing the need to type order numbers. Sellers who rely on mobile workflows can now resolve time‑sensitive returns while on the road, helping maintain performance metrics and customer satisfaction.

Key Points

• Full returns management on mobile — The app now lets sellers change return policies, view the pending return queue, and issue refunds directly from an iPhone or iPad.
• Instant refund issuance — A seller can tap “Refund” on a listed return and the payment is processed within seconds, eliminating the desktop‑only step that previously required logging into Seller Central.
• Camera‑driven visual search — By pointing the phone’s camera at a returned item, the app automatically pulls up the corresponding return request, bypassing manual entry of order IDs or RMA numbers.
• Live status updates — The returns list refreshes in real time, showing stages such as “Return Requested,” “Item Received,” and “Refund Completed” for each case.
• One‑tap action buttons — Buttons labeled “Approve,” “Reject,” or “Issue Refund” appear on each return line, allowing immediate decisions without navigating multiple screens.
• Push notification support — Sellers can enable alerts that pop up the moment a new return request enters the queue, ensuring rapid response even when the app is running in the background.

How Returns Management Works in the iOS Seller App

1. Open the Returns Dashboard — After launching the app, tap the “Returns” icon; the screen displays a scrollable list of all open return requests, each labeled with the buyer’s name, product SKU, and current status.
2. Locate a specific case with visual search — In a warehouse, a seller scans the barcode on a returned Kindle; the app instantly matches the scan to the open return entry for that unit, highlighting it at the top of the list.