Overview

Amazon's Ship-to-Store program allows approved sellers to offer in-store services such as assembly and installation for products purchased on Amazon. The program connects online purchases with brick-and-mortar service locations, creating a hybrid fulfillment model. Understanding the terms governing this program is essential for any seller considering participation, as they impose specific operational, legal, and financial obligations beyond standard seller agreements.

Key Points / What Sellers Need to Know

• Supplemental terms apply — The Ship-to-Store terms operate in addition to your existing Amazon seller agreement, meaning you must comply with both sets of rules simultaneously.
• In-store services only — Ship-to-Store covers services performed at your store location, such as product assembly or installation. Services performed at a customer's property are explicitly excluded from this program.
• Product custody responsibility — Sellers must accept and receive products on behalf of customers, taking on full risk of loss from the moment of receipt until the customer picks up their item.
• Application required — Sellers must apply and be approved before offering Ship-to-Store services. Approved sellers receive a registration invite via email to complete enrollment.
• Add-on sales are regulated — While sellers may suggest supplemental products or services during appointments, strict rules govern how and when these offers can be made.

How the Program Works

Once approved, sellers receive products at their store locations on behalf of Amazon customers who have purchased items requiring in-store services. These services typically include assembly, installation, or other hands-on work that cannot be performed through standard delivery. Sellers must perform all services according to the specifications listed on the applicable Amazon service description page and in line with any manufacturer requirements. The program essentially turns participating seller locations into service fulfillment points within Amazon's broader logistics network.

Seller Obligations and Standards

Amazon holds Ship-to-Store participants to a high professional standard. All services must be performed in what the terms describe as a "competent and workmanlike manner" consistent with the level of care observed by highly skilled professionals in similar fields. This standard applies not only to the seller directly but also to any affiliates, employees, contractors, or subcontractors involved in delivering services. Sellers must comply with service level requirements that Amazon may designate and provide compliance reports upon request. Importantly, sellers and their personnel must never represent themselves as agents, contractors, or employees of Amazon to customers.