Overview

Amazon's Selling Services Terms govern sellers who offer professional services — such as product installation, assembly, repair, scheduled delivery, and return pickup — through the Selling on Amazon platform. These terms supplement the standard seller agreement and impose additional obligations around service quality, compliance, background checks, and insurance. Any seller participating in Amazon's services marketplace needs to understand these requirements thoroughly to remain in good standing.

Key Points / What Sellers Need to Know

• Supplemental agreement — The Selling Services Terms sit on top of your existing Amazon seller agreement and add specific obligations for service-based offerings, meaning you must comply with both sets of rules simultaneously.
• Broad definition of services — Covered services include product installation, assembly, repair, professional services, coordinated delivery, scheduled returns, and any other services tied to the sale of products on Amazon.
• Service provider accountability — You are responsible not only for your own conduct but also for any affiliates, employees, agents, contractors, subcontractors, and carriers involved in delivering your services.
• Background checks required — Anyone performing services at a customer's home, business, or designated location must pass a background check conducted by a third party on Amazon's behalf.
• Insurance minimums are mandatory — Sellers must maintain commercial general liability insurance of at least one million dollars per occurrence, workers' compensation coverage, and auto liability insurance of at least three hundred thousand dollars if vehicles are involved.

How It Works

When a seller offers professional services through Amazon, they agree to perform those services in accordance with the applicable service description page on Amazon.com as well as any product instructions, user manuals, and manufacturer specifications. Amazon expects all work to be completed in a competent and workmanlike manner, meeting the level of professional care customarily observed by highly skilled professionals in the same field. Sellers must also comply with Amazon's program policies and, upon request, provide Amazon with compliance reports in a format Amazon specifies. This means Amazon retains significant oversight authority over how services are delivered.