Overview

Amazon maintains specific policies for sellers who offer services — whether standalone or bundled with physical products. These guidelines cover anyone coordinating delivery, installation, assembly, or other services at a customer's home, business, or designated location. Understanding and following these rules is essential, as violations can lead to warnings, order suspensions, or permanent loss of selling privileges.

Key Points / What Sellers Need to Know

• All service sellers are covered — Whether you sell services directly or bundle them with products (such as furniture assembly or appliance installation), this policy applies to your operations on Amazon.
• Location-based services have extra rules — Any service performed at a customer's residence, business, or other specified location must meet Amazon's safety and quality standards.
• Service providers must be vetted — Sellers are responsible for ensuring that anyone performing services on their behalf is qualified, properly trained, and meets all applicable licensing requirements.
• Non-compliance has serious consequences — Amazon enforces this policy progressively, starting with warnings and escalating to order suspension or full termination of selling privileges.
• Customer experience is the priority — Amazon expects service sellers to deliver a safe, professional, and reliable experience that meets or exceeds the standards customers associate with the Amazon brand.

How the Policy Works

Amazon's Selling Services policy applies to two main groups of sellers: those who sell services as their primary offering (such as home cleaning or tech support), and product sellers who include an accompanying service component (such as white-glove delivery or professional installation). In both cases, sellers must ensure that the service experience is safe, timely, and meets the quality expectations that Amazon sets for its marketplace. The policy framework is designed to protect customers who are allowing service providers into their homes or businesses, which carries inherent trust and safety considerations that go beyond a standard product transaction.