Overview

Amazon provides sellers with a dedicated Returns & Recovery dashboard inside Seller Central that consolidates return performance data, highlights the most common reasons customers send products back, and tracks how much value sellers are recovering from unsellable inventory. Available to both Fulfillment by Amazon (FBA) and seller-fulfilled merchants, this tool gives sellers a centralized view of their returns landscape along with actionable recommendations for reducing return rates.

Key Points / What Sellers Need to Know

• Available to all fulfillment types — Whether you ship orders yourself or use FBA, you can access the Returns & Recovery dashboard to monitor how returns are affecting your business.
• Four-tab layout — The dashboard is organized into four distinct tabs that break down return insights, recovery metrics, recommendations, and performance trends so sellers can quickly navigate to the data they need.
• Top return reasons surfaced — Amazon analyzes your return data and highlights the most frequent reasons customers cite when initiating returns, helping you pinpoint recurring product or listing issues.
• Recovery value tracking — For FBA sellers dealing with unsellable customer returns, the dashboard monitors how much value is being recovered through Amazon's reimbursement and liquidation processes.
• Actionable recommendations — Beyond raw data, the tool suggests specific steps sellers can take to address return-related problems, from listing improvements to packaging adjustments.

How the Dashboard Works

The Returns & Recovery dashboard pulls data from your order and return history to generate a comprehensive picture of your returns performance. It aggregates information across your catalog, allowing you to see which ASINs have the highest return rates, what reasons customers most frequently select when returning items, and how those trends change over time. The dashboard is organized into four tabs, each focusing on a different dimension of the returns experience — from high-level performance summaries to granular product-level insights and recovery metrics. Sellers can use filters to drill down by date range, fulfillment channel, or product category to isolate specific issues.