Overview

Amazon enforces a specific policy governing the sale and shipment of heat-sensitive "meltable" products fulfilled directly by sellers. This policy is designed to protect customers from receiving damaged goods during warm-weather months and year-round in hot climates. Sellers who list meltable items must take extra precautions with packaging and shipping, or risk having their offers suspended.

Key Points / What Sellers Need to Know

• Broad product scope — "Meltable" covers all heat-sensitive products including chocolate, protein and power bars, gummies, and select jelly- and wax-based items. The category is intentionally wide, so sellers should evaluate their entire catalog for heat sensitivity.
• Temperature tolerance required — Meltable products must maintain their quality standards when exposed to temperatures ranging from 75°F to 155°F. This range accounts for conditions during warehouse storage, transit in delivery vehicles, and time spent on doorsteps.
• Offer removal risk — If Amazon receives repeated complaints about melted products from your customers, it may terminate the corresponding offers from your listings. This is not a warning system with multiple chances — Amazon can act quickly.
• Immediate enforcement power — Amazon retains the right to immediately halt any of your transactions if you fail to comply with the meltable product policy or other applicable program policies.
• ASIN reference list available — Amazon provides a downloadable list of ASINs classified as meltable. Sellers should check this list regularly to confirm which of their products fall under the policy.

What Counts as a Meltable Product

Amazon defines meltable products broadly to include any item that is sensitive to heat exposure. The most common examples are chocolate (bars, truffles, chips, and coatings), protein and energy bars with chocolate or yogurt coatings, gummy vitamins and candy, wax-based products such as candles and crayons, and certain jelly-based items. However, the definition is not limited to these categories. Any product that can degrade, deform, or become unsellable when exposed to elevated temperatures may be classified as meltable. Sellers should err on the side of caution and treat any heat-sensitive item in their inventory as subject to this policy.