Overview

Amazon's Delivery with Services program enables sellers to bundle professional installation or assembly services with product deliveries. This program is designed for sellers who offer items that benefit from expert setup — such as large appliances, electronics, furniture, or fitness equipment — allowing them to provide a more complete customer experience while potentially increasing conversions and reducing returns.

Key Points / What Sellers Need to Know

• Service bundling with products — Sellers participating in the program can attach professional installation, assembly, or setup services directly to eligible product listings, giving customers the option to purchase both the item and the service together.
• Technician management — Sellers are responsible for managing their own service technicians, including assigning jobs, tracking completion through Amazon's mobile app, and ensuring workers meet background check requirements.
• Coverage area configuration — Sellers must define their service coverage areas by specifying ZIP codes and scheduling availability, which determines where and when services can be offered to customers.
• Performance standards apply — Amazon holds participating sellers to specific performance requirements for service quality, timeliness, and customer satisfaction, similar to how standard seller metrics are monitored.
• Shipping template adjustments — Sellers need to configure their shipping templates to accommodate regional service availability, ensuring that service offerings align with their actual delivery and installation coverage zones.

How the Program Works

The Delivery with Services program connects product purchases with professional service fulfillment through a structured workflow. When a customer purchases an eligible product with an attached service, the seller receives both the product order and the service request. The seller then coordinates delivery and schedules the service appointment within the customer's area. Technicians use Amazon's dedicated mobile app to receive job assignments, access service details, document completed work, and report any issues such as property damages. The entire process is tracked through the app to maintain accountability and quality standards.