Overview

Amazon enforces specific condition grading standards for products listed in the Toys & Games category. Sellers must accurately classify their inventory as New, Like New, Very Good, Good, or Acceptable to avoid customer complaints, returns, and potential account health issues. Understanding these requirements is essential for maintaining listing accuracy and protecting your seller metrics.

Key Points / What Sellers Need to Know

• New condition requires original packaging — Items listed as New must be completely unused, unopened, and in their original manufacturer packaging with all seals and safety wraps fully intact.
• Manufacturer warranty must be valid — If the product originally comes with a manufacturer's warranty, that warranty must still be valid and transferable for items listed as New.
• No signs of wear for New items — Products in New condition cannot show any signs of wear, damage, cosmetic defects, or alterations of any kind.
• Used conditions have tiered standards — Like New, Very Good, Good, and Acceptable each have distinct requirements regarding packaging completeness, cosmetic condition, and functional integrity.
• Accurate grading prevents account issues — Misrepresenting product condition is one of the most common reasons for A-to-Z claims and negative feedback in the Toys & Games category.

Condition Tiers Explained

Amazon's condition framework for Toys & Games follows a structured hierarchy. New is the strictest tier, requiring factory-sealed packaging with all original materials included. Like New applies to items that may have been opened but show zero signs of use — the product itself must be in perfect condition, though the original packaging may have been opened or slightly worn. Very Good allows for minimal signs of wear but requires all major components and pieces to be present and fully functional. Missing minor accessories or cosmetic imperfections on packaging are generally acceptable at this tier.

The Good condition tier covers items that show moderate wear but remain fully functional. Packaging may be damaged or missing, and the item itself may have visible cosmetic imperfections. However, all essential components needed for the toy or game to function as intended must be included. is the lowest permitted condition and covers items with significant wear, cosmetic damage, or missing non-essential components. Even at this tier, the core product must still be functional and usable.