Overview

Amazon has introduced a purpose‑built contact form that channels payment‑related complaints straight to its financial support teams. Launched this month, the form targets issues such as delayed disbursements, transaction disputes, and account‑level payment holds. Sellers benefit from a faster, more focused resolution path that bypasses the generic Seller Support queues.

Key Points

• Dedicated payment‑services form — A new intake page exists solely for financial complaints, separate from the standard Seller Support portal.
• Simplified submission flow — The form prompts sellers for order IDs, amounts, dates and prior case numbers, reducing back‑and‑forth clarification.
• Regulated regions covered — The intake applies to Amazon Payment Services operations in the European Union and the United Kingdom, where specific financial regulations dictate complaint handling timelines.
• Direct access from Seller Central — Sellers locate the form under the Help section’s payment‑related options, eliminating the need to search through unrelated topics.
• Documentation‑first requirement — Successful cases typically include screenshots of payment reports, disbursement records, and any earlier support correspondence.
• Faster routing to specialist teams — By flagging the issue as a payment complaint at entry, Amazon routes the case to teams with authority to adjust reserves, correct fees, or release holds.

What's Changing

1. Locate the new form — From the Seller Central homepage, click Help, then choose Payments & Disbursements → Report a Payment Issue. For example, a seller in Germany who notices a €1,200 shortfall in the latest payout can open the form within two clicks.
2. Enter detailed transaction data — The form asks for the exact order ID, the expected payment amount, the actual amount received, and the transaction date. A seller dealing with a delayed disbursement for Order #112‑345‑6789 would type “$450 expected, $0 received, 15 Mar 2026” into the respective fields.