Overview

Amazon has refreshed its SAFE‑T (Seller Assurance for E‑commerce Transactions) claims platform, allowing reimbursements to be filed at the individual ASIN level rather than the entire order. The upgrade also adds a broader set of predefined reason codes, a single dashboard that aggregates all claim activity, and the ability to export full claim histories. Sellers who rely on SAFE‑T to recover lost or damaged inventory should adopt the new workflow to speed up approvals and improve visibility.

Key Points

• ASIN‑specific filing — Claims can now target a single product SKU, so a multi‑item order with only one defective item can be disputed without involving the other items.
• Expanded reason codes — Amazon now offers dozens of ready‑made codes covering common loss scenarios, eliminating the need for free‑text explanations in most cases.
• Unified claims dashboard — All active, approved, and denied SAFE‑T submissions appear on one screen, removing the need to jump between separate pages.
• Exportable claim reports — Sellers can download a CSV of every claim filed in a selected date range for accounting, tax preparation, or trend analysis.
• Policy‑driven eligibility — The system still requires adherence to the underlying FBA reimbursement, CSBA, and prepaid‑label policies, each with its own filing windows.

What's Changing

1. Select the ASIN — When initiating a claim, the seller chooses the exact product identifier rather than the order number. Example: A seller receives a five‑item order where only the “Blue Ceramic Mug” (ASIN B07XYZ) arrived broken; the claim is filed solely for that ASIN, leaving the four undamaged items untouched.
2. Pick a predefined reason code — The claim form now presents a dropdown of standardized codes such as “Damaged in FBA processing” or “Lost during return transit.” Example: The broken mug is tagged with the code “Item damaged in fulfillment center,” automatically populating the description field.
3. Attach supporting evidence — Sellers upload photos, packing slips, or carrier proof that correspond directly to the selected ASIN.