Overview

Amazon is eliminating several unsupported document formats from product detail pages, with a final removal date of February 26, 2025. The purge targets files such as 2‑D CAD, 3‑D CAD, FAQs, and other legacy types. Sellers who rely on these files must migrate the information to approved formats or risk losing the content entirely, which could affect product visibility and conversion.

Key Points

• Deadline: All unsupported documents will be stripped on February 26, 2025, leaving no grace period after that date.
• Blocked uploads: Since late 2024, sellers have been unable to add or edit the listed unsupported file types.
• Supported formats: Amazon will continue to accept 14 specific document types, including PDFs, JPEGs, PNGs, and other standard media.
• Content migration required: Sellers must either embed the information into existing listing fields or re‑upload it using one of the approved formats.
• High‑risk categories: Industrial supplies, electronics, and home‑improvement listings that depend on technical drawings or detailed FAQs are most vulnerable.
• Potential impact: Missing specifications can lead to higher customer inquiries, lower conversion rates, and increased return volumes.

How Document Removal Works

1. Identify unsupported files — Log into Seller Central, navigate to the “Manage Documents” section, and filter for file types labeled as 2‑D CAD, 3‑D CAD, FAQs, or other deprecated formats. For example, a seller of HVAC components may see a 3‑D CAD file attached to ASIN B07XYZ1234.
2. Extract the information — Download each flagged file before the deadline. Convert text‑heavy files like FAQs into a spreadsheet or plain‑text document that can be copied into bullet points or the product description. For a 2‑D CAD drawing of a plumbing valve, capture key dimensions and material specs in a table.
3. Re‑format for approved types — Save the extracted data as one of the 14 allowed formats. A common approach is to create a PDF that combines the original drawing with a caption explaining dimensions, then upload the PDF to the listing.