Overview

Amazon has joined forces with Deloitte to introduce a built‑in customs brokerage service for sellers who move Fulfillment by Amazon (FBA) stock between the United Kingdom and European Union fulfillment hubs. The offering, which went live in early 2024, bundles Deloitte’s customs expertise into Amazon’s cross‑border logistics flow and charges a flat €52.50 per shipment. Sellers who rely on UK‑EU inventory transfers should care because the new model removes the need to contract separate brokers, simplifies cost forecasting, and lowers the risk of customs delays.

Key Points

• Flat‑rate fee — Each shipment is billed a single €52.50 charge, replacing the variable €75‑€200 fees many sellers pay to independent customs agents.
• End‑to‑end declaration — Deloitte prepares both export paperwork in the UK and import paperwork in the EU, handling duty payments through indirect representation.
• Integrated workflow — The brokerage service is embedded in Amazon’s existing cross‑border shipping tool, so sellers no longer toggle between freight forwarder portals and third‑party broker sites.
• Liability sharing — Deloitte acts as the seller’s customs representative, sharing responsibility for declaration accuracy and reducing exposure to penalties.
• Launch incentives — Early participants received one year of free indirect representation and complimentary brokerage on their first three shipments.

How the Amazon‑Deloitte Customs Brokerage Works

1. Create a cross‑border shipment in Seller Central — The seller selects a UK‑to‑EU transfer, enters product quantities, and chooses the Amazon‑provided “Deloitte Brokerage” option. For example, a seller moving 500 units of a skincare line from the UK Midlands warehouse to the German fulfillment center clicks the new service toggle.
2. Amazon arranges freight — Amazon’s logistics engine books the carrier, generates a transport label, and forwards the shipment details to Deloitte. In the same example, the system schedules a road haul from the UK depot to the Frankfurt hub.
3. — Acting as the seller’s indirect customs representative, Deloitte submits the UK export entry, calculates any applicable export duties, and secures clearance. The skincare shipment receives an export reference number within hours of pickup.