Overview

Amazon is shifting buyer‑initiated order cancellations for seller‑fulfilled items from the Buyer‑Seller Messaging inbox to dedicated visual cues on the Manage Orders page, order reports, and API responses. The change, rolled out in early 2024, is intended to make cancellation requests unmistakably visible and reduce the risk of shipping items that buyers have already cancelled. Sellers who fulfill orders themselves need to adjust their daily workflows to capture these new signals promptly.

Key Points

• Cancellations leave the messaging inbox — Requests will no longer be delivered through Buyer‑Seller Messaging, where they could be hidden among other buyer questions.
• Prominent banner on Manage Orders — Each cancellation appears as a bright banner directly on the order’s row in the Manage Orders view, making it impossible to overlook.
• New cancellation field in order reports — Sellers who rely on downloadable reports can enable a “Cancellation Request” column in their report configuration.
• API response updates — Both SP‑API and legacy MWS now return a cancellationRequest flag and timestamp, allowing automated systems to pull the data in real time.
• Email alerts stay active — Amazon continues to send an email for every cancellation, providing a secondary notification channel.

How the New Cancellation Process Works

1. Buyer submits a cancellation request — A customer clicks “Cancel items” on the order details page. For example, Buyer A cancels order #112‑3344556‑7788990 for a Bluetooth speaker.
2. Amazon logs the request and updates the order record — The platform tags the order with a cancellation status and generates a timestamp. The same order now shows a red “Cancellation Requested” banner on the Manage Orders screen.
3. Banner appears on Manage Orders — When the seller logs into Seller Central and opens the Manage Orders list, the cancelled order’s row displays a bold banner reading “Cancellation Requested – Action Required.” The banner links directly to the order detail view.