Overview

Amazon has added a real‑time alert system to its Partnered Carrier Program that notifies sellers when a scheduled carrier pickup cannot be completed because of issues the seller can control. The feature, which tracks failed pickups for the past 30 days, gives FBA merchants a clearer view of inbound logistics and a quick way to reschedule, helping them avoid inventory gaps that can hurt sales.

Key Points

• Failed‑pickup alerts — Sellers receive an automatic notice when a partnered carrier arrives but cannot collect the shipment due to reasons such as unprepared packages, missing labels, or an inaccessible loading dock.
• 30‑day monitoring view — A dedicated dashboard shows every failed pickup within the last month, listing the exact cause for each incident.
• Near‑real‑time status refresh — Shipment information updates at least once every 24 hours, keeping the inbound pipeline current.
• One‑click rescheduling — From the alert screen, sellers can instantly request a new pickup window without leaving the notification flow.
• Carrier‑standing protection — Repeated failures are logged, allowing sellers to address patterns before carrier penalties or additional fees are applied.

How the New Monitoring Feature Works

1. Alert generation — When a carrier arrives at the seller’s address and reports that the load is “futile,” the system logs the event and pushes a notification to the seller’s Seller Central inbox. Example: A carrier shows up at 9 AM, finds the pallets still boxed, and sends a “pickup not possible” status, triggering an alert.
2. Dashboard entry — Within the next 24 hours, the failed attempt appears in the “Failed PCP Pickups” tab under the Shipping Queue, displaying the date, carrier name, and the specific reason (e.g., “packages not ready”). Example: The seller logs in at 2 PM and sees the entry labeled “Label mismatch” for the same 9 AM attempt.
3. Reschedule action — The alert includes a “Reschedule Pickup” button. Clicking it opens a pre‑filled request form that inherits the original shipment details, allowing the seller to select a new date and time slot.