Overview

Amazon has launched a Returns Provider programme connecting FBM sellers with vetted third-party companies that manage returns in EU markets where sellers lack a domestic return address. Providers handle returns, consolidate shipments, and offer value recovery services like reselling or repair.

Key Points

• Returns Provider programme for FBM sellers — Amazon pairs sellers with vetted service providers who manage customer returns in UK, Germany, France, Italy, Spain, and Netherlands
• Amazon-vetted providers — All providers have been selected and approved by Amazon for reliability and service quality
• Value recovery services — Providers offer reselling, repair, and liquidation options for returned inventory
• Pre-paid return labels — UK customers automatically receive pre-paid labels with the provider's domestic warehouse address
• Consolidation and forwarding — Providers consolidate returns and ship them back to sellers in bulk to reduce international shipping costs

Seller Impact

• Browse providers in Seller Central — Navigate to the Returns Provider programme page to view available providers and compare rates
• Contact providers to set up service — Reach out directly to negotiate terms and establish a working agreement for your preferred EU markets
• Use provider's warehouse as return address — Update your return settings to direct customer returns to the provider's local warehouse instead of international addresses
• Evaluate value recovery options — Ask providers about local reselling or repair services for returns instead of paying to ship back low-value items

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Source: sellercentral.amazon.com