Overview

Error 18625 is an image compliance suppression that Amazon triggers when it detects props, decorative elements, or background objects in your product listing photos. When this error fires, your listing may be suppressed until you upload compliant images, directly impacting your visibility and sales. Understanding what causes this error and how to resolve it quickly is essential for keeping your listings active.

Key Points / What Sellers Need to Know

• Listing suppression is immediate — Once Amazon flags Error 18625, your product listing can be suppressed from search results until a compliant image is uploaded, meaning lost sales for every day the issue remains unresolved.
• Props and decorations are the trigger — Any items in your product photos that are not included in the actual sale, such as decorative accessories, staging props, or background elements that surround or obscure the product, will cause this error.
• Main images have the strictest rules — Amazon's main image requirements demand a pure white background with only the product being sold visible in the frame. Lifestyle or styled images belong in secondary image slots only.
• Multiple upload methods are available — Sellers can fix the issue through the listing editor, inventory file templates, or the image manager tool in Seller Central.

What Triggers Error 18625

Amazon's automated image review system scans product photos for elements that violate its listing image standards. Error 18625 specifically flags images where props, decorations, or additional items appear inside, around, or on top of the product being sold. This includes common staging mistakes like placing a phone case next to a phone that is not included in the purchase, showing kitchenware on a decorated table setting, or photographing clothing items with jewelry or accessories that are not part of the listing. Even subtle background elements such as plants, fabric textures, or colored surfaces that are not pure white can trigger this suppression on main images. The error message explicitly states that images with props surrounding or obscuring the product are not permitted for the product type in question.

How to Fix the Error