Overview

Amazon’s automated image compliance system flags listings when the main product photo displays the item inside packaging or with visible tags. The warning appears as error 100584, which stops the image from being shown to shoppers but does not suspend the ASIN. Sellers need to address the issue to keep their photos eligible for the storefront and search results.

Key Points

• No ASIN suppression — The listing stays active; only the non‑compliant image is hidden from the customer view.
• Recommended remediation — Amazon marks the error as optional, yet uploading a clean image improves the chance of appearing in search and on the detail page.
• Packaging must be removed — Photos should feature the product alone, not inside retail boxes, shipping cartons, or any container.
• Tags and stickers prohibited — Swing tags, price stickers, brand labels, security seals, and promotional stickers must be taken off before shooting.
• Display not guaranteed — Even after a corrected upload, Amazon may still choose a different image for the shopper‑facing carousel.
• Compliance benefits visibility — Clean images reduce the risk of being replaced by secondary or seller‑provided images that often perform worse.

How to Fix Error 100584

1. Isolate the product — Photograph the item on its own, free of any box, blister pack, or shipping wrap.

   • Example: A stainless‑steel kitchen whisk should be shot on a white backdrop, not inside the clear plastic clamshell it ships in.

2. Strip all tags and labels — Remove swing tags, price stickers, brand tags, and any attached promotional material before the photo session.

   • Example: A women’s blouse with a hanging “Made in Italy” tag must have the tag clipped off, leaving only the garment visible.

3. Use a pure white background — Set up a lightbox or white backdrop that meets Amazon’s requirement of a fully white (RGB 255,255,255) background.