Amazon Halts Australia Post Deliveries at Two Australian Fulfilment Centres
Amazon has immediately halted all Australia Post inbound shipments to fulfillment centres XBW3 (Melbourne) and XAU1 (Sydney). The pause is indefinite and sellers must reroute any Australia Post freight to alternative carriers such as SEND or third‑party logistics before the next shipment.
Overview
Amazon has immediately stopped accepting Australia Post shipments at two of its Australian fulfillment centers—designated XBW3 and XAU1. The pause will remain in effect until Amazon provides further notice, forcing sellers who depend on Australia Post for inbound FBA stock to reroute their shipments without delay. Prompt action is essential to keep inventory flowing and avoid lost sales.
Key Points
- Australia Post barred at XBW3 and XAU1 — Inbound parcels sent via the national carrier will be rejected at both sites.
- Other carriers still welcome — Third‑party logistics providers and Amazon’s SEND program continue to operate normally at the two locations.
- Existing stock stays active — Inventory already stored in the centers will be processed and shipped to customers as usual.
- No clear end date — Amazon has not disclosed when the restriction will be lifted, leaving the timeline open‑ended.
- Potential cost shift — Sellers may see higher freight expenses if they move from Australia Post’s rates to alternative carriers.
What's Changing
- Inbound acceptance rule — Shipments labeled for Australia Post are now denied entry at XBW3 and XAU1; for example, a pallet destined for XBW3 that arrives with an Australia Post tracking number will be turned away at the dock.
- Alternative carrier routing — Sellers must select a different carrier in the “Send to Amazon” workflow; a seller using a regional courier like Fastway can now schedule a pickup for the same inventory and have it accepted at both facilities.
- SEND program availability — Amazon’s Seller Expedited Network Delivery (SEND) remains fully functional; a seller can create a SEND shipment, choose Amazon’s negotiated rates, and have the goods delivered to XAU1 without involving Australia Post.
- In‑transit package handling — Parcels already on their way with Australia Post may be returned or incur handling fees; a seller whose box is mid‑journey should contact Australia Post to request a diversion to a different fulfillment center.
Analysis & Recommendations
Why This Matters
Without rerouting, Australia Post parcels will be rejected at XBW3 and XAU1, causing delays, possible return fees, and stockouts that can trigger Buy Box loss. Switching carriers now avoids lost sales and extra handling costs.
Key Takeaways
- Australia Post shipments are denied at XBW3 and XAU1 effective immediately.
- Other carriers, including Amazon SEND, continue to be accepted at both sites.
- Existing inventory at the centres will still be processed and shipped to customers.
- No end date has been provided; sellers must treat the restriction as open‑ended.
Recommended Actions
- →In Seller Central, go to 'Send to Amazon' > 'Create a shipment' and change the carrier from Australia Post to SEND or another approved carrier for ...
- →Use the tracking portal to locate any Australia Post parcels in transit to XBW3 or XAU1 and request a diversion to another centre (e.g., XME2).
- →Update your shipping templates and carrier contracts in Seller Central > Settings > Shipping Settings to remove Australia Post for these two fulfil...
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