Overview

Amazon Error 100683 is a listing suppression notice that affects sellers offering non-returnable products. When a non-returnable item generates an unusually high volume of refund requests, Amazon will pause the listing for a mandatory seven-day period. Understanding how to resolve this error and prevent it from recurring is essential for maintaining uninterrupted sales on non-returnable inventory.

Key Points / What Sellers Need to Know

• Listing suppression is automatic — Once Amazon's refund-rate thresholds are exceeded on a non-returnable product, the listing is paused without prior warning beyond an initial notification.
• Seven-day mandatory wait — Sellers cannot reinstate the listing until a full seven-day suppression period has passed, regardless of any corrective actions taken.
• Root cause matters — Amazon expects sellers to investigate why customers are requesting refunds and address the underlying issues before relisting.
• Reactivation requires manual steps — After the suppression period ends, sellers must update inventory quantities and save the listing to trigger reactivation.
• Repeat offenses risk further action — Amazon warns that continued high refund rates may lead to additional enforcement beyond temporary suppression.

Why This Error Occurs

Error 100683 is triggered when a non-returnable product listing accumulates refund requests at a rate that exceeds Amazon's acceptable thresholds. Because customers cannot return these items through the standard returns process, refund requests serve as Amazon's primary signal that something may be wrong with the product or its listing.

The most common root cause is a mismatch between the listing content and the actual product. When titles, images, descriptions, specifications, or attributes do not accurately represent what the buyer receives, customers are far more likely to request refunds — even on items explicitly marked as non-returnable. Other contributing factors include product defects, shipping damage, missing accessories, quality inconsistencies, and incorrect items being shipped.

How to Resolve Error 100683