Overview

Amazon has terminated its credit‑funding partnership with Marcus by Goldman Sachs, ending the ability for sellers to open new lines of credit through the Amazon Lending portal. The shutdown took effect in early June 2024, and the servicing of existing loans moved to a new provider later that month. Sellers who still carry balances must adjust quickly, while those seeking fresh financing need to explore alternative sources.

Key Points

• Program closed — As of June 5 2024, Marcus stopped issuing and renewing any Amazon Lending lines of credit.
• Servicer switch — On June 18 2024, all active Marcus loans were transferred to a third‑party loan servicer designated by Goldman Sachs.
• Payment continuity — Borrowers must keep making scheduled payments to the new servicer; missed payments could affect both credit scores and Amazon account health.
• Support channel — Questions about balances, due dates, or account details can be directed to the dedicated helpline at 1‑833‑785‑4416, Monday‑Friday, 9 AM‑5 PM PT.
• No renewals — Existing lines cannot be extended; once a credit line reaches its limit or term ends, sellers must seek other financing.
• Eligibility unchanged — Sellers who were previously approved under the Marcus program retain their credit rating, but future eligibility will be evaluated by whichever lender they approach next.
• Data migration — Account information, repayment history, and payment method details were migrated securely to the new servicer on the June 18 transition date.

How the Transition Works

1. Notification dispatch — Amazon and Marcus sent email alerts to all borrowers in early June, outlining the shutdown timeline and providing the new servicer’s contact information. For example, a seller with a $25,000 line received a notice on June 3 stating that payments after June 19 must be routed to “NewServicingCo.”
2. Account handoff — On June 18, the loan balance, interest rate, and repayment schedule were uploaded to the new platform. The seller’s existing payment method (e.g., a linked bank account) was automatically re‑linked, but the seller received a confirmation email prompting a verification step.