Overview

Amazon requires all sellers participating in Amazon Business to supply valid VAT invoices or receipts to business customers promptly after each order ships. This policy ensures that business buyers receive the tax documentation they need for their own accounting and compliance purposes. Failure to meet these invoicing obligations can put your selling account at risk, making this a critical operational requirement for every seller serving Amazon Business customers.

Key Points / What Sellers Need to Know

• VAT invoices are mandatory — Every seller must provide a correct and valid VAT invoice for each Amazon Business order, issued promptly after shipment confirmation.
• Automatic invoicing is available — Amazon offers the VAT Calculation Service (VCS), which automatically generates invoices and makes them available for download directly in the customer's account.
• Manual invoicing fallback — Sellers who do not use VCS must send a PDF invoice to the customer's email address provided in the order details, using Amazon's buyer-seller messaging system.
• Non-VAT sellers still have obligations — Even if you are not required to charge VAT on your sales, you must still provide a receipt for each Amazon Business order.
• Non-compliance carries consequences — Failure to meet invoicing requirements can result in enforcement actions against your selling account, including potential suspension.

How Amazon Business Invoicing Works

When an Amazon Business customer places an order, the seller is responsible for delivering proper tax documentation once the shipment is confirmed. The most streamlined way to handle this is through Amazon's VAT Calculation Service. VCS automatically calculates VAT on your behalf, generates compliant invoices, and posts them directly to the buyer's Amazon account for download. This removes the manual burden from sellers and reduces the risk of errors or missed invoices. Enrolling in VCS is voluntary but strongly recommended, particularly for sellers who process a high volume of business orders.

Manual Invoice Requirements

Sellers who choose not to use VCS must take responsibility for creating and delivering invoices themselves. The invoice must be sent as a PDF attachment through Amazon's buyer-seller messaging system to the email address listed in the order details. The invoice should include all legally required elements: your business name and address, the buyer's details, a description of the goods, the total amount, the applicable VAT rate, and a unique invoice number. It is important to send the invoice promptly after shipment confirmation, as delays can trigger complaints from business buyers and draw scrutiny from Amazon's compliance monitoring.