Overview

Amazon has introduced a new proof‑of‑delivery feature for Multi‑Channel Fulfillment (MCF) shipments that are delivered by Amazon Logistics. Starting now, sellers who use MCF to fulfill orders placed on external sites can view and share a photo taken at the drop‑off point. This added visibility mirrors the delivery‑photo experience already available for orders sold directly on Amazon and gives sellers a tool to address non‑delivery disputes.

Key Points

• Photo capture on delivery — When an Amazon Logistics driver drops off an MCF package, a camera shot of the package at the delivery location is saved and later made accessible to the seller.
• Automatic email to buyer — If the seller supplies the buyer’s email when creating the MCF order, Amazon automatically sends a message that includes a link to a tracking page where the delivery photo appears.
• Manual link sharing — Sellers can also generate a direct URL to the Amazon tracking page by combining the shipment’s tracking number with the destination postcode and send it to the buyer at any time.
• API access via GetOrder — Existing API users can pull the delivery image programmatically through the GetOrder endpoint, allowing integration with order‑management or customer‑service systems.
• Limited to Amazon Logistics — The photo service is only applied to shipments handled by Amazon’s own carrier; orders routed through third‑party carriers will not have a delivery picture.
• Quality filtering applied — Images that contain people, are blurry, or do not meet Amazon’s privacy standards are excluded, so not every delivery will generate a usable photo.

How Delivery Photo Confirmation Works

1. Driver takes a picture — Upon completing an MCF drop‑off, the Amazon Logistics driver snaps a photo of the package at the doorstep or porch, similar to the process for standard Amazon orders.
2. Image passes quality checks — The photo is run through Amazon’s privacy and quality filters; any picture showing a person’s face or failing resolution standards is discarded.