Overview

Amazon offers a specialized support channel called Account Health Support, designed specifically for professional sellers who need guidance on maintaining their account standing. This dedicated resource connects sellers with trained specialists who understand the nuances of account health metrics, policy violations, and performance requirements. For sellers facing account health concerns, this channel provides more targeted assistance than general Seller Support.

Key Points / What Sellers Need to Know

• Dedicated specialists — Account Health Support connects you with agents who are specifically trained on account health issues, rather than general customer service representatives who may not understand the complexities of performance metrics and policy enforcement.
• Professional sellers only — This support channel is available exclusively to sellers with a Professional selling plan, not Individual sellers. If you're on an Individual plan and facing account health issues, you'll need to use standard Seller Support channels.
• Global availability — Account Health Support is offered to professional sellers worldwide, meaning it's not limited to specific Amazon marketplaces.
• Account Health Dashboard connection — The specialists are equipped to help you interpret and act on the information displayed in your Account Health Dashboard, which tracks your standing across multiple performance and policy metrics.

How Account Health Support Works

Account Health Support serves as a bridge between sellers and the complex web of performance metrics and policies that govern selling on Amazon. When you contact this channel, specialists can walk you through your Account Health Dashboard, explain what specific metrics mean, and provide guidance on how to address any issues that are dragging down your account standing. This is particularly valuable when dealing with policy violations or performance notifications that may be unclear or seem incorrectly applied. Rather than navigating these situations alone, sellers can get direct input from someone familiar with how Amazon evaluates account health.

What the Account Health Dashboard Tracks